Resources

Start with the account, dates, and data behind the view.

An account is missing

Check that you connected the Google user with access to the client account. If access comes through an MCC, select the client account rather than the manager. Also check that the client is available in the current Adnertia workspace.

The numbers do not match Google Ads

• Match the account and its timezone.
• Match the Reporting Range, Comparison Range, and filters.
• Match the conversion source and metric definition.
• Check the last refresh and whether recent conversions are still arriving.

The history looks incomplete

Check the coverage start date and active change filters. Google’s API history differs from the Google Ads interface, and an import covers only the rows in the file. See Change history and imports.

Ask Timeline chose the wrong view

Use the exact campaign name, state the dates, and ask one question at a time. Check the suggested setup before opening it. If needed, create the view manually and continue from there.

Auction Context is missing

Check whether the account has a report for the selected scope and period. A successful connection does not guarantee every report or metric is available. See Auction Context.

Send a useful support request

Use Contact. Include the page, steps to reproduce the issue, the selected dates, and a screenshot with sensitive client details removed. Describe what you expected and what happened. Do not include passwords or access tokens.